Returns

At Elle Proper, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a 30-day return policy.

Eligibility for Returns

• Items must be returned within 30 days of the original purchase date.
• Products must be in their original, unused condition.
• To initiate a return, please fill out our online form available on our website. Our customer service team will guide you through the process.

Refunds

• Upon receiving and inspecting the returned item, we will process your refund.
• Refunds will be issued to the original method of payment.
• Please allow a few days for the refund to reflect in your account, depending on your bank or credit card issuer.

Shipping Costs

• The customer is responsible for covering the return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Non-Returnable Items

• Used items are not eligible for return or refund.

Defective or Incorrect Items

• In cases of a defective product or a manufacturing error, Elle Proper offers a free replacement or a refund.
• Please contact us within 30 days of product delivery by submitting an issue form and providing a clear photo showing the issue.

Restocking Fees

• There are no restocking fees for returning an item.

Additional Information

• The above policy applies to  items sold by Elle Proper.
• For any further queries or assistance, please contact our customer service team via our online form.

Thank you for shopping with Elle Proper. We appreciate your business and are here to ensure a pleasant and satisfying shopping experience.